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    Privacy Policy

    Rideez Car Rental provides self-drive car rentals in Bhubaneswar, Odisha at rideezcarrental.com. This Policy explains what data we collect, how we use it, and your rights. It complies with India’s IT Act 2000, SPDI Rules 2011, and the DPDP Act 2023. By using our services, you consent to these practices.

    Information We Collect

    Personal Information

    • Name, date of birth, mobile number, email, and address
    • Emergency contact details

    Identity Documents

    • Valid Driving Licence (mandatory)
    • Government-issued ID — Aadhaar, PAN, Passport, or Voter ID
    • Live selfie for identity verification

    Payment Information

    • Payment method (card, UPI, net banking) and transaction details
    • Security deposit and refund bank details (if applicable)

    Location & Device Data

    • Delivery address (home, office, or airport)
    • Vehicle GPS data during the rental period
    • IP address, browser type, and website usage data

    How We Use Your Information

    • Booking Processing: Confirm reservations, process payments, arrange delivery, and issue receipts.
    • Identity Verification: Verify your licence and ID before every rental to confirm eligibility and prevent fraud.
    • Customer Support: Send booking updates, respond to queries, and provide emergency assistance.
    • Vehicle Safety: GPS data is used for security monitoring, breakdown support, and theft recovery only.
    • Service Improvement: Anonymised usage data helps us improve our platform and fleet.
    • Marketing: With your consent, we may send offers via email or SMS. Opt out anytime.

    Document Verification & KYC

    KYC verification is mandatory before any rental under Indian law.

    Required: Valid Driving Licence + one government-issued photo ID (Aadhaar, PAN, Passport, or Voter ID). Documents can be submitted digitally via our website or email.

    Documents are used solely for verification, stored securely, and not shared with third parties except as required by law. Failure to provide valid documents will result in booking cancellation.

    Cookies & Tracking Technologies

    We use cookies to operate and improve our website  including essential cookies (for booking forms), analytical cookies (usage stats), preference cookies (saved choices), and marketing cookies (with your consent only). You can disable cookies via your browser settings, though this may affect some site features.

    Sharing of Information

    We do not sell or trade your data. We share it only with:

    • Payment Gateways: PCI-DSS compliant processors. We do not store your full card details.
    • Service Partners: Delivery, maintenance, and roadside assistance providers — bound by confidentiality agreements.
    • Legal Authorities: When required by law, court order, or to protect safety and property.
    • Business Transfers: In case of a merger or acquisition, under the same privacy protections.

    Data Retention

    • Booking and transaction records — minimum 5 years (tax & legal compliance)
    • KYC documents — as required under Indian regulations
    • GPS tracking data — up to 90 days post-rental
    • Marketing consent records — until you withdraw consent

    After the retention period, data is securely deleted or anonymised.

    Data Security

    We protect your data using SSL/TLS encryption, access-controlled secure servers, restricted internal access, and regular security reviews. If you suspect any unauthorised access, please contact us immediately (see Section 13).

    Children's Privacy

    Our services are for individuals aged 18+ with a valid driving licence. We do not knowingly collect data from minors. If you believe a minor has submitted information to us, please contact us for immediate deletion.

    Policy Updates

    We may update this Policy periodically. The “Last Updated” date reflects the most recent revision. Continued use of our services after changes are posted constitutes your acceptance.

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